To provide the best customer satisfaction, we provide the following solutions. Feel free to contact us if you have any questions regarding the Return & Refund Policy by calling or emailing the restaurant. Please note that not all special requests can be completed.

FOOD ORDER ERRORS

If you receive food that is different from your receipt, we sincerely apologize. Please call us as soon as you notice there was an error in your order. You may come to pick up the correct food item. Please bring the wrong item in its original container(s).*

MISSING ITEMS

In the rare occasion that you do not receive an item that you are charged for, we will correct the mistake. You may either cancel the missing item and be issued a refund or store credit for that item, or you may come pick up the missing item.

Please note: disposable silverware, utensils, sauces, limes, etc. are courtesy items. If we mistakenly omit a complementary item, please let our staff know, however, we cannot provide discounts, refunds or store credit from the order.

FOOD DISSATISFACTION

We cook our food fresh to order and take great care and pride in all of the dishes we make. Please call us or let someone on our team know immediately if you receive unsatisfactory food caused by food quality, food preparation, or objects in the food. We will need the food returned in the original container(s)* so we may investigate and deal with the issue. We will prepare you a new food order. Depending on the situation, we may refund the amount or issue you a store credit only after we receive the food in the original container(s).*

We understand that some things aren’t for everyone and welcome feedback from our customers. We offer a diverse selection and would love for you to come back and try something new. Store credit and refunds are not provided for food that a guest simply does not like. In some cases, we may offer for you to exchange your dish for an item of equal or lesser value. We will need the food returned in the original container(s)* so we may confirm our preparation was correct. Please note, to limit food waste, we will not exchange your dish more than once.

Refunds are not provided for items in which a guest requests a modification or other special request. The guest has chosen to have the item prepared differently than the original recipe so any dissatisfaction of the item cannot be controlled by the chef.

EX: If a guest requests an item to be extra spicy and the chefs honor their request. But later on, the guest decides it is too spicy, we cannot offer a refund. We usually suggest that you choose a lower spice level and request extra chili on the side.

EX: If a guest requests our Tom Yum soup with no spicy. Tom Yum soup is a spicy soup and omitting the chili changes the flavor of the entire soup, making it very plain. We have other soups that are not spicy that we would recommend over ordering a Tom Yum non-spicy.

CHANGED MIND

Sorry, we cannot cancel, refund or give store credit if you change your mind or mistakenly order an item after the order is prepared. Please confirm your orders while placing them. We cannot provide any refund or store credit for non-food items or beverages.

Please note: we strive to prepare and package our pick up and delivery items to preserve the high quality of the food. Keep in mind the temperature, sauce, and consistency of some items may vary slightly after being packaged.

*If 20% or more of the food has been consumed or removed, we cannot issue any discount, refund or store credit. If the food has been discarded, repackaged, or tampered with, then we cannot verify its origin. Therefore, we cannot issue any discount, refund, or store credit.

In some cases we may offer to exchange your dish, but to limit food waste, we will not exchange your dish more than once.

Please note that we will not be re-serving food that was brought back. We ask you bring back the food so we can investigate the complaint/ issue to prevent it from occurring again.